Damaged, Defective, or Misprinted Items
If any item arrives damaged, flawed, or broken in transit, we will make it right immediately. Please email us at admin@knitandknown.co within 14 days of delivery with your order number and a clear photo of the damage. We will happily ship a free replacement or issue a full refund to your original payment method.
Standard Physical Returns
We accept returns on unopened, unused physical items within 14 days of delivery. To be eligible, items must be in their original packaging and pristine condition. Return postage is the responsibility of the customer. Once inspected, your refund will be processed minus any original shipping fees.
Digital Downloads
Due to immediate access upon purchase, all digital products (such as mobile wallpaper packs) are final sale and non-refundable. If you run into formatting or download issues on your device, reach out to admin@knitandknown.co and we will ensure your files work properly.
