Policy Overview
(LEGAL) / (01)
Privacy Policy
Last Updated: October 22, 2026
At Knit & Known (operating under R Ventures & Co.), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information we collect
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Order Information: When you make a purchase, we collect necessary details to fulfill your order, including your name, billing address, shipping address, email address, and phone number.
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Payment Information: We do not store your full credit card details on our servers. All payments are processed securely through trusted third-party payment gateways (such as Wix Payments or Stripe) who handle your data according to industry security standards.
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Device and Browsing Information: Like most websites, we automatically collect certain information about your device, web browser, IP address, time zone, and how you interact with our site to help us improve the browsing experience.
How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders (including sending order confirmations and shipping updates).
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Communicate with you regarding customer support inquiries.
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Screen orders for potential risk or fraud.
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Send you marketing emails or updates about new seasons and products (only if you have opted in). You can unsubscribe from these at any time by clicking the link at the bottom of our emails.
Cookies and Tracking
Our website, powered by Wix, uses "cookies" (small data files placed on your device) to help the site function correctly, keep items in your shopping cart, and provide us with analytics on how visitors use the store. You can choose to disable cookies through your browser settings, though doing so may affect your ability to check out.
Sharing Your Information
We do not sell or rent your personal information to third parties. We only share your data with trusted service providers necessary to run our business, such as:
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Wix: To host and operate our online store.
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Shipping Providers: (e.g., USPS, PirateShip) to deliver your physical orders.
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Legal Compliance: We may share information if required by law or to protect our rights.
Your Rights
If you are a European resident or reside in a jurisdiction with specific data privacy laws, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us by email at support@knitandknown.co.